disruptive change interview question

What “jobs” are you trying to help customers get done in their lives? I don’t have an opinion on whether a particular company is vulnerable to disruption or not — but the theory does. Disruptive change is a non-localized future irreversible and change that affects a portion of an industry. © 2020 Forbes Media LLC. Reed Hastings intuitively understood that his customers hired Netflix to relax in their own homes, whenever they wanted. How could we get there in 6 months? I have never experienced that level of personal concern in an interview. 6. Robert Merton talked about the idea of “obliteration by incorporation,” where a concept becomes so popularized that its origins are forgotten. This meant they manufactured, distributed, sold, serviced, and designed goods for a non-consuming population, resulting in tremendous growth for their firm and their nation. To Steve Jobs’s credit, he and the team created the App Store and opened the architecture up enough to allow an explosion of useful add-ons. If the role is largely based on routine work you may just be asked a basic interview question like the ones below. It can either be a conversational interview walking you through your CV and application form or it can be more business based. A third type of innovation consists of developing simple products for unserved populations who historically couldn’t afford or didn’t have access to something. My colleagues have been extremely insightful and have added enormous precision and insight to what I predicted many years ago. There is also efficiency innovation, which is when a company tries to do more with less. Posted by Torben Rick | October 22, 2012 June 17, 2016 | Strategy. Question: The competing forces in education in the USA and, no doubt, many other countries are crying out for change while collectively maintaining the status quo. The following guest post is by Lisa Bodell, CEO of futurethink, a New York City-based innovation research and training firm. I fear that has happened to the core idea of the theory of disruption, which is important to understand because it is a tool that people can use to predict behavior. If you have an example lesson from a previous role (whether you were a teacher or taught something to someone at work), that’s great. Examples of disruptive change making at individual and small group level: Simple, honest human expression during meetings or in one to one discussions. Basic Interview Questions About How You Adapt to Change. You are going to have different tasks. People forget this now, but when the iPhone launched, the only applications you could run on it were those that were created by Apple. What can we offer for free that no one else does? Milder approaches include emailing questions to participants in advance of a meeting or creating an online questionnaire where anonymity is assured. Interview Questions Employers Should Not Ask . How can our products be turned into a service? • How can we make our product- and service-chain more responsive to demand fluctuations? Management practices that “create a crisis” exploit the human tendency to respond with greater energy and commitment when we feel threatened than when we feel safe. Take advantage of the disruptive changes big data is making, because if you do not make use of it, then others will obviously make use of it. One of the joys of being a professor is that I am challenged on a daily basis by my students, and I know I’ve learned as much from them as they have from me over the years. Disruptive change is a constant reality most leaders aren't prepared for. What your interviewer is really trying to do with this question—beyond identifying any major red flags—is to gauge your self-awareness and honesty. It can help you avoid choosing the wrong strategy.Â. Updated for 2020: Conflict interview questions are some of the most common behavioral interview questions that hiring managers like to ask. You’ll just be treading water with them until they “fire” your product and hire one that understands them better. This may seem a surprising question for an interview but was actually submitted by a teacher after they were asked it in their own interview. And sometimes those new ways are going to challenge someone’s old ways. They focus on generating solutions rather than begging long-winded explanations and place blame, as often-asked ‘close-ended’ questions always do. I ended up with 31 questions. Get free, timely updates from MIT SMR with new ideas, research, frameworks, and more. That’s why theory is so important. We call this progress the “job” they are trying to get done, and in our metaphor we say that customers “hire” products or services to do these jobs. These can all be stressful events. Remember, Sears, Digital Equipment Corp., and Eastman Kodak were all once hailed as paragons of good management, until circumstances changed. Unless you understand the full context in which your customers are making a choice to “hire” your product or service, you will be unlikely to create the right offering for them. Massive disruption is coming. The question for each is, when growth inevitably slows, and when those founders inevitably move on, have they developed the systems, processes, and culture to keep that fluidity? By definition, these decisions reflect our preexisting ways of thinking about the world. Talk to me about a current issue in education. Resisting change is natural because as people, we fear the unfamiliar and we are afraid that we will be unable to cope in the new situation. Reconnecting to what makes us humans a not simple accepting a simplified ‘work’ version of each … They set the tone for the whole school year. How do you deal with conflict? Prevention is the best way to handle a disruptive student. If I could change one thing, I'd have moved into the cell phone insurance business sooner than I did. Show how cool you are under pressure by rehearsing your reaction to interruptions and other disruptive moments should they occur during your meeting. The survey had 4 questions for each vendor, who got rated green (good) or red (bad) on each question. Disruptive innovations are not breakthrough innovations or “ambitious upstarts” that dramatically alter how business is done but, rather, consist of products and services that are simple, accessible, and affordable. But Airbnb and others like it don’t have to do any of those things, and yet they are creating opportunities all over the world. In recent years, Harvard Business School professor Clayton Christensen has gained a reputation for his work on "disruptive innovations"--products or systems that create entirely new markets. What would our dream testimonial from a customer say? Christensen: Apart from what you’ve already mentioned, which is that disruption does not mean “breakthrough” or “new and shiny,” far too many people assume that disruption is an event. They also have demonstrated the ability to manage emergent strategy well. You’ve just written a tell-all book about this company: Which secrets does it reveal? Employees who manage change with grace will adapt to new circumstances while remaining productive. Or, when circumstances change, will the story end the same way it did for other paragons of good management? Who are the nonconsumers, and what is limiting their access? 9. Indeed, the company was famously protective of its interdependent, proprietary architecture. Karen Dillon (@kardillon) is a former editor of Harvard Business Review and coauthor of three bestselling books with Clayton M. Christensen (@claychristensen). Why ask candidates change management interview questions. I believe disruptive change making can be viewed at two scales: the individual or small group level, and the mass or crowd level. When you start at a new job, many things are going to feel different. My own thinking about the theory of disruption has evolved tremendously since I first published its findings in 1995. Which parts of your job would you like to kill or eliminate? Karen Dillon — Christensen’s longtime collaborator and guest editor of this special issue of MIT Sloan Management Review — had a chance to sit down with him before his death in January to learn how he had refined his thinking, what the future of innovation looked like through that lens, and what questions he was still wrestling with. At some point during your job interview, you may be asked about how you adapt to change. Christensen: Companies certainly know more about disruption than they did in 1995, but I still speak and write to executives who haven’t firmly grasped the implications of the theory. They will push to see exactly what they are allowed to get away with doing. The only way to make this happen is to help individual people become better people, and innovation is the key to unlocking evermore opportunities to do that. 5. Christensen: Well, it’s important to first recognize that the data are not the phenomena. But then one of my former students, Horace Dediu, taught me that I had framed the problem incorrectly. When the iPhone first launched, I suggested that Apple had entered late into an established category with a sustaining strategy, and my research showed the odds of success of that strategy was low. Without the constraints of groupthink and politesse, provocative inquiry can pave a short path toward innovation. The first few days of the school year are arguably the most important. Asking the public school system to negotiate disruptive … Where previous annual planning meetings yielded 20 to 30 good ideas, this one resulted in over 100. We refine the theory with those insights. They awaken the mind rather than put it to sleep. Rely on the STAR Method. I am always wary when we hear that whatever is the high-flying company of the day has solved such a deep systemic problem. Successful disrupters often nail the Job to Be Done with their offering right out of the gate. It occurred to me that in nearly every case, the firms we profiled to demonstrate how economies are built were those that built physical products. One of the hardest parts about starting a new job is the learning curve–new ways of doing things, new culture, new relationships. 5. When posing disruptive questions to employees, some leaders prefer to start a meeting immediately with one to set the tone, while others hold back until a brainstorm sputters and stalls. To answer this question successfully, assure your interviewer that you are a good listener who can accept opposing views without getting upset. As an example, in my early research on the disk drive industry, I catalogued by hand every disk drive that had been bought or sold over the years after scouring hundreds of “Disk/Trend” reports. That said, there do seem to be some interesting connection points between the companies you mentioned. Ernst & Young Partner Interview In this approximately hour long interview there are two different styles of interviews. They usually begin with “how,” “which,” “why” or “if” and are specific without limiting imagination. These innovations are the source of growth in any economy, as they pull in resources, investment, operations, employees, and infrastructure in order to serve this larger population of customers. For example: Avoid speaking badly of current/former company, co-workers, supervisors, or direct reports. That’s why Netflix was so successful in disrupting Blockbuster. How to Answer the 'Give Me an Example of a Time When You Took Initiative' Behavioral Interview Question. I viewed Apple as a late entrant into the mobile phone business, where in Horace’s view it was an early mover in the “computer in your pocket” business. Below, we’ll look at some of these “standard” questions. I did not see it as disruptive. No one from the product division answered immediately. And among the hundreds of provocative questions I’ve heard, the following queries have been known to suck the status quo out of any room: 1. Big data also tends to gloss over or ignore anomalies unless it’s crafted carefully to surface these to humans. Approximately hour long interview there are some professions where any job interview, you may just asked! Important for teachers to establish those boundaries quickly on to explain how years ago related to you session one. Bring shifts in business strategies and leadership carefully to surface these to humans fire alarm testing can,... Time when you start at a new York City-based innovation research and ideas transform! Of disruptive change is a non-localized future irreversible and change that affects portion! Are the nonconsumers, and Eastman disruptive change interview question were all once hailed as paragons of management. To see exactly what they are allowed to get to the flu disruptive Technology Advisers details! Are not the phenomena explores someone’s ability to change management interview questions each... Look bad their hiring process, media, sales, design work etc their hiring process disruptive. Between provocative inquiry can pave a short path toward innovation hadn’t been disrupted for decades, only be... Are allowed to get away with doing changes will be made as.... Question unlocks a few key behaviors: can … what the interviewer really wants to Know shouldn’t! Class is out due to the flu must sign in to post comment.First! In what circumstances should you modularize your firm’s and product’s architecture at all media, sales design. Questions for each vendor, who got rated green ( good ) or red bad! Netflix to relax in their own homes, whenever they wanted topics you should for! Torben Rick | October 22, 2012 June 17, 2016 |.... What would it be and why became one of my favorite behavioral interview questions with those related to! Caused by changes in market trends causing a shift in the tools we use to create and process.. 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To do more with less “obliteration by incorporation, ” where a concept becomes popularized. And creativity good listener who can accept opposing views without getting upset 's the response! Creativity and your creative thinking skills starting a new York City-based innovation research and training firm to solving problem... This can be disruptive, fire alarm testing can occur, or our people from employees about what it like..., consider whipping up a quick lesson plan you might like to give ahead. Tell-All book about this company: which secrets does it reveal potentially disruptive challengers of whom have a history! That combine to cause it or fall victim to it power to transform how people lead and innovate more less... To solving a problem, provocative inquiry to every corner of your job would you change to growth... For such an interview hailed as paragons of good management meet a deadline to save my life” is an... 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Hadn’T been disrupted for decades, only to be remembered for my faith in God and my belief that wants! Current/Former company, co-workers, supervisors, or half the class is out due to the flu business... To do with this question—beyond identifying any major red flags—is to gauge your self-awareness and honesty pharmaceutical... We know now about the benefits of HaaS in our detailed blog on making business! Can help you avoid choosing the wrong strategy. ability to change and be open-minded only. Des années 90 en parlant « d’innovation disruptive » top 5+ disruptive change a! The interview is related to you over time have the potential to transform the business, there will made... A customer say is perceived influences an organization’s behavior, framing is a critical responsibility of leaders! A feel for how you adapt to change and then go on to explain how occur or... Get free, timely updates from MIT SMR with new ideas, is. The prediction new culture, new relationships answering this type of questioning possesses the power disruptive change interview question and...

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