Hours Out of stock. Every car manufacturer guarantee is based on how you treat the car. About | POND’S® Cold Cream Cleansing Balm -recently awarded “Best of Beauty” for skincare in 2018 – is a unique blend of oils and cleansing essence pressed into a solid balm. She admits we delivered a good plant and neither of us know what happened to it in the water. My neighbor recomended this webstore to me based on her experience with pond plants and water lilies. Posted on March 2, 2016, updated April 5, 2016. More Info Reviews. I ordered a water lily 'Tanzanite' from here and, I was very happy both with the prompt customer service and the plant itself. The non living items never returned for a refund which the customer is free to do. Your one-stop shop for health & beauty, toys, household appliances, furniture, computer accessories and much more. The other plants we get from pond mega store are usually very nice and like the cultivar selection of lilies. The owner Zac has refused to refund or provide any replacement even though I notified them within hours of the plants poor condition. Pond Season Came Early, I had ordered from another vendor that could not move up the shipping schedule to accomodate the un-seasonal weather in S. Carolina. They are healthy and thriving - visible growth within 24 hours of getting them into the mud. I immediately replied to the e-mail order confirmation and explained that I had not received what I ordered, but three of the same thing. I am still expecting a full apology to my wife for the inappropriate comments here and on **I also expect an admission that Pond Megastore gave me faulty instructions on the recommendations and care of this plant for wintering in a climate fully explained to the companyFull resolution will be complete with a replacement plant, at which time I will cease any and all communications of any kind to, and about this company The floating plant rings were described on their website as 12" diameter. That of course is further from our policy but I did then offer you replacement plants at out cost of the plants. services. It was the first time in a few years I … They are to large for my pond. Members. This is mainly a way to note if there was any issue on arrival and like many live order (animal or plant companies) we need to be sure the boxes are attended to. Hope you can figure out that required depths for lilies is important and that we wont guarantee what you do with them. I ordered and paid for my plants in March (spent over $100). The waterlily had large, green leaves and a bud coming on her. My experience was just confusion about where the order was going and then a strange charge on my credit card statement. That is the point we made alive arrive guarantees and your conveying the same thing. I had to email 3 times to finally get my order shipped. I offered to help extend our guarantee anyway if you could email some photos of the lilies now but you decided not to simply stating nothing is there. Really added a finishing touch to our displays. planted wrong. In one package, there were truly three separate tubers. Planted immediately as per website instructions. Outdoor Transformer 12V Bi-Pin - 6VA. I emailed their "customer service " 3 times inquiring how to return them. Address: 2828 11th St SW, Canton, Ohio, United States, 44710-2164, Add contact information for Pond Megastore, Sharing is caring! Get Started. document.write(" "); The plants arrived very large and healthy. Print. I fertilized heavily in may per the instructions on their website and the plants bloomed within a week and have continued to do so every day. I don't think it was anything wrong, other than the heat. We have a live arrive guarantee. }if(SizeManager.check_is_mobile()) { Call or email our experienced technical support staff. document.write("